Write to the information desk

Before you send

For medical emergencies, use the emergency number in your country. This form is for website and general information enquiries only, not for urgent health or safety incidents.

The form below is the best channel when a paragraph on the site is unclear, when a facility’s published hours do not match what you saw, or when you need a source line for a school or work note about water-based activities. We answer in direct language, not in marketing tone, and we do not use your message to add you to a list unless a separate sign-up in the same thread is clearly agreed.

We aim to get a useful first reply in a few business days for ordinary questions. If the thread needs research—such as a facility letterhead request—tell us a deadline so the team can be honest about timing.